Adverse Weather Protocol
In the event of adverse weather conditions, Pickupp Express/Express Plus has established the following protocol to ensure the safety of our employees and maintain service continuity.
Amber
All Orders may experience delays, but are anticipated to be delivered or returned on the scheduled date.
Red / Black
Order Status: Contacting Agent/ Order Accepted
The warning is lifted before 1pm
Delivery services will resume 4 hours post-interruption, however, agent matching cannot be assured.
The warning is lifted after 1pm Orders placed on hold due to Red or higher-level warnings in effect at 1pm may be subject to automatic cancellation. Order Status: Enroute/ Unable to Deliver The warning is lifted before 1pm The agent will deliver the order when safe, but delivery is not guaranteed. If weather delays occur, the agent will hold the parcel and deliver to the consignee or return to merchant once conditions improve, either later that day or the next. The warning is lifted after 1pm The agent will deliver the order when safe, but delivery is not guaranteed. If weather delays occur, the agent will hold the parcel and deliver to the consignee or return to merchant once conditions improve or the next day.
Standby Signal No. 1 & Strong Wind Signal No. 3
All Orders may experience delays, but are anticipated to be delivered or returned on the scheduled date.
No. 8 Gale or Storm Signal, Increasing Gale or Storm Signal No. 9, & Hurricane Signal No. 10
Order Status: Contacting Agent/ Order Accepted The Signal is lifted before 1pm
Delivery will be resumed in 4 hours but agent matching is not guaranteed.
The Signal is lifted after 1pm Orders on hold due to no. 8 or above typhoon signals issued by 1pm may be auto-cancelled if unmatched. Order Status: Enroute/ Unable to Deliver The Signal is lifted before 1pm The agent will deliver the order when safe, but delivery is not guaranteed. If weather delays occur, the agent will hold the parcel and deliver to the consignee or return to merchant once conditions improve, either later that day or the next. The Signal is lifted after 1pm The agent will deliver the order when safe, but delivery is not guaranteed. If weather delays occur, the agent will hold the parcel and deliver to the consignee or return to merchant once conditions improve or the next day.
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